FAQ

How can I pay for my order?

- By credit card (Carte Bleue, VISA, Mastercard) through the PayPlug payment platform.
- By Paypal
- By bank transfer to the account of NHB RIVIERA

What are the different delivery options?

• Colissimo home delivery (within 2 to 3 working days)
• TNT/DHL/Chronopost Express delivery (24 to 48 hours, working days)

What if there is an error with my order?

We take great care to ensure that your order is respected. However, if you notice an error, do not hesitate to contact us either by email or by phone, and we will do what is necessary to correct it.

How do I know if my order has been processed?

After validating your order on our website, you will immediately receive a confirmation by email with the summary of your order form.

How do I know my order has been shipped?

A confirmation email will be sent to you the same day your order leaves, and you can also check the progress of the delivery with the tracking number.

Where can I find my invoice? 
A copy will be sent by email, but it will also be available on your customer account.

Reception of goods
Upon receipt of the goods and before signing for them, the customer is required to check the good condition of the items delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated by expressing your reservations in a legible and understandable manner on the delivery slip following receipt. Please note that RIVIERA CELLARS cannot be held responsible for any damage (dents, impacts, tears, etc.) to the cardboard cases and packaging of the bottles (excluding wooden boxes and packaging) resulting from transport, due to the fragile nature of these elements. Translated with www.DeepL.com/Translator (free version)

Yachts
If your yacht meets specific requirements, you can benefit from a duty free order of wine and/or spirits that Riviera Cellars is able to fulfil. Please note that due to customs constraints, we require at least 48 hours notice to make a duty free delivery. More information on our page : https://www.rivieracellars.fr/wine-supply#tva