{"id":519,"date":"2016-03-21T13:06:29","date_gmt":"2016-03-21T13:06:29","guid":{"rendered":"http:\/\/okthemes.com\/villenoirdemo\/?page_id=519"},"modified":"2023-04-01T18:29:16","modified_gmt":"2023-04-01T16:29:16","slug":"faq-riviera-cellars","status":"publish","type":"page","link":"https:\/\/www.rivieracellars.fr\/en\/faq-riviera-cellars\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"title-subtitle-box\" style=\" text-align: center;\">\n\t\t<p  style=\"\">FAQ<\/p>\n\t\t<h2 style=\" font-style: normal;\">Order and Delivery<\/h2>\n\t<\/div> \n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\"><strong>How can I pay for my order?<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\" class=\"translation-block\">- By credit card (Carte Bleue, VISA, Mastercard) through the PayPlug payment platform.<br>\n- By Paypal <br>\n- By bank transfer to the account of NHB RIVIERA<\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"text-decoration: underline;\">What are the different delivery options?<\/span><\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>Colissimo home delivery (within 2 to 3 working days)<\/li>\n<li>TNT\/DHL\/Chronopost Express delivery (24 to 48 hours, working days)<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\"><strong>What if there is an error with my order?<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">We take great care to ensure that your order is respected. However, if you notice an error, do not hesitate to contact us either by email or by phone, and we will do what is necessary to correct it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\"><strong>How do I know if my order has been processed?<\/strong><\/span><\/p>\n<p>After validating your order on our website, you will immediately receive a confirmation by email with the summary of your order form.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>How do I know my order has been shipped?<\/strong><\/span><\/p>\n<p>A confirmation email will be sent to you the same day your order leaves, and you can also check the progress of the delivery with the tracking number.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Where can I find my invoice?\u00a0<\/strong><\/span><br \/>\nA copy will be sent by email, but it will also be available on your <a href=\"https:\/\/www.rivieracellars.fr\/en\/my-account\/\">customer account.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\"><strong><u>Reception of goods<\/u><\/strong><br \/>\nUpon receipt of the goods and before signing for them, the customer is required to check the good condition of the items delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated by expressing your reservations in a legible and understandable manner on the delivery slip following receipt. Please note that RIVIERA CELLARS cannot be held responsible for any damage (dents, impacts, tears, etc.) to the cardboard cases and packaging of the bottles (excluding wooden boxes and packaging) resulting from transport, due to the fragile nature of these elements.\n\nTranslated with www.DeepL.com\/Translator (free version)<\/p>\n<p style=\"text-align: justify;\"><strong><u>Yachts<\/u><\/strong><br \/>\nIf your yacht meets specific requirements, you can benefit from a duty free order of wine and\/or spirits that Riviera Cellars is able to fulfil. Please note that due to customs constraints, we require at least 48 hours notice to make a duty free delivery. More information on our page : <a href=\"https:\/\/www.rivieracellars.fr\/en\/wine-supply\/#tva\">https:\/\/www.rivieracellars.fr\/wine-supply#tva<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"FAQ Commande et Livraison Comment r\u00e9gler ma commande ? - Par Carte bancaire (Carte Bleue, VISA, Mastercard) par l\u2019interm\u00e9diaire de la plateforme de paiement PayPlug. - Par Paypal - Par virement bancaire vers le compte de la soci\u00e9t\u00e9 NHB RIVIERA Quels sont les diff\u00e9rents modes de livraison ? Livraison \u00e0 domicile Colissimo (sous 2 \u00e0<br class=\"read-more-spacer\"> <a class=\"more-link\" href=\"https:\/\/www.rivieracellars.fr\/en\/faq-riviera-cellars\/\">Read More<\/a>","protected":false},"author":1,"featured_media":2304,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-519","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Riviera Cellars Wine Supply French Riviera<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rivieracellars.fr\/en\/faq-riviera-cellars\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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